Reporting Chatbot
Platform to address most of the compliance data questions and handle compliance improvement tasks so to minimize the turnaround time on requests.
Business Problem
The requirement was to create a self-service BOT that can help users generate the required reports that answer the compliance data questions thus reducing the dependency on the data team.
Solution
Our Reporting chatbot can be easily integrated with MS Teams. It provides self-service feature that helps in generating a wide variety of reports without involving the data team-
- Summary report for Service History
- Easy to find Service Compliance status
- Query Compliance details at Service group\service level
Why is the solution unique
- Explicit access to ADO not required for operations, if user is in Service Team hierarchy
- Turnaround time on request is minimal
- Self-service feature removes dependency on data team
- Re-usable idea can be extended to any engagement.
Proof Points
- Used by C+AI Accessibility Team to reduce the turnaround time on support requests with reduced dependency on data teams.
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